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/08/18 · Not including keywords in a resume is one of the most common mistakes job candidates make If you've ever applied for a job and were the perfect candidate but never received a reply, it is likely to be because you didn't include the right resume keywords and phrases Including resume keywords is a simple process but many candidates don't understand itsKeywords are words and phrases that are related to a particular industry or position The logic is simple here – if your resume contains those words, it is more likely to be relevant to the position you are applying for, so that's why resume keywords are an essential part of your CV · Learn how you can get your resume noticed by including the best customer service keywords Best Customer Service Keywords A keyword is the search term employers use when scanning your resume There are a variety of keywords related to customer service positions, all with varying importance that serves to highlight various skills How To M...